DEMAND SERVICE AND EXPRESS DEMAND SERVICE

The WEIRTON TRANSIT CORPORATION operates DEMAND SERVICE and SAME DAY DEMAND SERVICE, curb-to-curb service. DEMAND SERVICE requires a reservation at least one day before. SAME DAY DEMAND SERVICE allows a same day reservation (for an additional fee) and is subject to availability.

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SERVICE HOURS

DEMAND SERVICE and SAME DAY DEMAND SERVICE operate weekdays from 6:00 am to 6:00 pm. DEMAND SERVICE operates Saturdays 10:00 am to 2:00 pm. Neither service operates on Sundays or the following holidays: New Years Day, Memorial Day, July 4, Labor Day, Thanksgiving Day, and Christmas Day.

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FARES

$4 per ride for DEMAND SERVICE

$5 per ride for SAME DAY DEMAND SERVICE

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SERVICE AREA

DEMAND SERVICE and SAME DAY DEMAND SERVICE operate within the areas of the City of Weirton that are accessible to our buses. Buses cannot access dead-end or narrow streets. WTC will let you know where we can pick you up and drop you off when you make your reservation. 

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CANCELLATIONS

If you are unable to make your scheduled ride for any reason, please call the office at 304-797-8597. After hours, please leave a message. Drivers cannot make schedule changes for you. Cancellations made after 2 hours before the scheduled trip will be considered a NO-SHOW. Scheduled passengers who NO-SHOW will be suspended in accordance with the NO-SHOW policy.

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TOP PRIORITY

WTC gives top priority to employment and medical appointments.

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SCHEDULING RIDES

Rides on DEMAND SERVICE must be scheduled the day before the trip by 4:30 pm or up to a week in advance. Rides on the SAME DAY DEMAND SERVICE can be made the same day. To schedule a ride, please call 304-797-8597 weekdays between 8:00 am and 4:30 pm. NO voicemail requests for rides are accepted on Saturdays or Sundays.

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To help serve you better, we ask that you observe the following 4 tips:

1. Prepare for your call

2. Note your information

3. Schedule the return trip up front if possible

4. Be ready to go 10 minutes before the scheduled time

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PREPARE FOR YOUR CALL

Please have the following information ready when you call:

1. Name

2. Date of travel

3. Origin address

4. Destination address

5. Desired pick up or arrival time

6. Whether you use a wheelchair or walker

7. Whether a personal care attendant or a service animal will accompany you

The dispatcher will let you know your pickup and return times. 

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BE READY 10 MIN. EARLY

WTC may arrive up to 10 minutes before and 10 minutes after the scheduled time. Drivers will wait up to 3 minutes. Any passenger who is not at the scheduled pickup point and ready to go when the bus arrives will be considered a NO-SHOW, and the driver will leave to pick up other riders. The driver will NOT return for a second attempt. 

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SCHEDULE YOUR RETURN

Except for medical trips, WTC requires return trips to be scheduled. Passengers should anticipate the latest possible time needed for their return and schedule a return trip for that time. 

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NOTE YOUR TRIP INFO

Have a pencil and paper ready to write your pickup and return times down. This will help you remember them. If you have a calendar, write the times on it.